Privacy Policy


On this page we describe when and how we use your personal information that you or others provide to us.
This privacy policy applies to all information collected through our websites software and/or related services, sales, marketing or events.

What information do we collect?

Information we collect about you

When you visit our site we will automatically collect information including:
IP address, browser type and version, time zone setting, operating system, platform, information about your visit, including the full URL, page response times and errors encountered.
No sensitive or personally identifiable data is collected during this process.

When you use Multicraft with the the 'Anonymous usage statistics’ option enabled we will automatically collect information including:
Application version, license number, IP, OS type and number of servers.
No sensitive or personally identifiable data is collected during this process.

The collection of this data can be prevented by disabling the ‘Anonymous usage statistics’ option in the Multicraft panel.

When you purchase our software we will collect your personal information in order to complete your purchase. The details we collect from you include your email address, name, address, payment and other contact details.

When you use Multicraft with a license we will automatically collect information about the usage related to your license so we can verify the validity of the license being used. The details we collect include the application version, license number, IP, OS type and number of servers.
No sensitive or personally identifiable data is transferred during this process.

When you email or message us using our website form we may also handle your personal information such as name, contact details and the other details you voluntarily provide to us in order to provide the customer services you have asked us to.

Information we receive from other sources

We are working with third party networks, analytics providers, hosting providers and search information providers from whom we may also receive aggregated and anonymized information about you.


How do we use or share your data?

To fulfill and manage your orders

When you purchase our software or services we share your personal information with our business partners who are involved in the purchase process. This includes payment providers as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to handle your personal information in this way to enter into and perform the contract for your use of our software.

To enforce our EULA/ToS and policies

When you use Multicraft with a license we will collect and handle information about the usage related to your license so we can verify the validity of the license being used. We will use your personal information to contact you about your license in case of violations, cancellation requests or renewal notifications.
We need to handle your personal information in this way to control and enforce our EULA/ToS and policies and to inform you about important events related to your license.

To handle support requests

When you email or message us using our website form we use your data to to provide the customer services you have asked us to. We rely on your consent to handle your personal information in this way, except when we are providing a service you have asked us to as part of the contract between us.

To respond to legal requests and prevent harm

If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

For business transfers

If we sell or buy any business or assets we will provide your personal information to the buyer or seller (to the extent we need to, and always in accordance with data protection legislation). If xhost.ch GmbH or the majority of its assets are acquired by somebody else the personal information held by xhost.ch GmbH will be transferred to the buyer.
We handle your personal information in this way because we have a legitimate interest to ensure our business can be continued by the buyer.

For compliance with laws

We may disclose your information if we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

For vendors, consultants and other third-party service providers

We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.

For other business purposes

We use your personal information and also share your aggregated anonymous data with third party analytics and search engine providers for the purposes of improving and optimizing our services.
We handle your data in this way because we have a legitimate interest to provide you with the best experience we can.


How do we store or transfer your data?

We may store and transfer personal information either within or outside of the European Economic Area (EEA). We store and transfer data when it is necessary to fulfill:
  • Your requests and requirements related to our software and services
  • Business functions that we use a third party business partner to provide which may include the provision of sales and marketing assistance, data analysis and data cleansing services
In case we transfer personal information outside of the EEA we ensure it is protected by making sure at least one of the following criteria is met:
  • We transfer personal information to a country that has been deemed to provide an adequate level of protection by the European Commission
  • We use specific contracts approved by the European Commission which give personal information the same protection it has within the EEA
  • We use providers based in the US if they are part of the Privacy Shield which requires them to provide similar protection to personal data as within the EU

How long do we retain your data for?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any business, accounting or legal requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorized use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. If you require further information about our specific retention periods, please contact us at info@multicraft.org.


What are your privacy rights?

You have the right to object to us handling your personal information in the ways described in "How do we use or share your data?". If you ask us to stop handling your personal information in a certain way we will stop unless we can show you that we have compelling reason to continue using your personal information in that way.

Right of access

You are entitled to receive confirmation as to whether your personal information is being processed by us as well as various other information related to our use of your personal information.
You also have the right to access your personal information that we are handling.

Right to rectification

You have the right to require us to correct any inaccurate personal information we hold about you. You also have the right to have incomplete personal personal information we hold about you completed by providing missing information to us.

Right to restriction

You can restrict our handling of your personal information. When you make use of your right to restrict our handling of your personal information we will then only process your personal information when you agree, except for storage purposes and to handle legal claims and governmental requirements.

Right to data portability

You have the right to obtain the personal information we hold about you in a structured machine-readable format and to send this to another organization controlling your personal information.

Right to erasure

You have the right to require us to delete your personal information which we are handling in the following circumstances:

  • If we no longer need to use your personal information for the reasons we were originally handling it for
  • If we needed your consent to use your personal information and you have withdrawn your consent
  • if you object to our use of your personal information and we have no compelling reason to carry on handling your personal information
  • If our handling of your personal information has broken the law
  • If we must erase your personal information to comply with a law we are subject to

Who are we and how can you contact us?

We are xhost.ch GmbH a registered Switzerland based company. Multicraft is a registered trademark of xhost.ch GmbH.

If you have questions, comments or requests regarding this privacy policy you may email us at info@multicraft.org.

This policy has been last updated on May 24, 2018.